Terms and Conditions

At Stitched Up Needleworks, our commitment is to provide you with the highest quality products and services. We understand that clarity in our policies is essential to ensure a seamless experience for our valued customers. Please take a moment to review our Terms and Conditions, which outline our policies for various product categories and services.

Product Availability – In Stock Items:

  1. Products and Canvases Listed as 'In Stock':
    • Products and canvases listed as 'in stock' will typically ship within 1-3 business days from the date of payment receipt.
  1. Canvases with Kits:
    • When you request that Stitched Up Needleworks kit a canvas by pulling threads or creating a stitch guide, please be aware that additional processing time is required. All canvases with kits are non-refundable.

Special Order Items:

For special orders, including canvases, custom artwork, creative consultations, finishing, and more, please adhere to the following policy:

  1. Special Order Canvases:
    • If you wish to order a canvas that is not currently in stock, we will contact the designer to determine availability and pricing. Once we have this information, we will inform you of the estimated wait time and cost. Payment for special-order canvases is required at the time of placing the order, and please note that all special-order canvases are non-refundable.
  2. Custom Painted Canvases:
    • Custom painted canvases, created based on your specific requirements, will be quoted by a specialized painter. Upon acceptance of the terms and pricing, you will be charged for the project. Like other special-order canvases, custom painted canvases are non-refundable.

Threads:

  1. Thread Dye Lots:
    • We make every effort to provide you with threads from the same dye lot within a single order. If the same dye lot is unavailable, we will notify you and provide the option to accept different dye lots or wait for the same dye lot to become available.
  2. Dye Lot Matching:
    • For some threads and overdyed threads, perfect dye lot matching may not be possible. To ensure consistency for your project, we recommend ordering an extra skein in the same dye lot.

Equipment:

All sales for equipment, such as stands, accessories, embellishments, and self-finishing items, are final and non-refundable.

Stitch Guides:

  1. Pre-Made Stitch Guides:
    • A stitch guide created by another person and ordered for you by Stitched Up Needleworks will be charged at the time of purchase and is non-refundable.
  2. Custom Stitch Guides:
    • If you request a custom stitch guide for a specific project, a deposit of $150.00 is required at the time of the request. This amount will be applied to the final invoice for the stitch guide and any threads purchased simultaneously. Custom stitch guides are copyrighted and non-refundable.

Classes:

Full payment for classes is due at the time of booking.

  • Payments in full for classes are made at the time of booking. Should a client decide to cancel their participation at any time after booking the session, they will receive a 90% refund if the slot is filled by another participant within 30 days of the cancellation. If the cancellation is not filled by another participant, a store credit refund will be issued in the following amounts:
    • Within 90 days before the class - 75%
    • Within 60 days before the class - 50%
  • The client also has the option of indicating they will not be able to attend the class but would still like to receive the entire kit, a 10% store credit will be issued, and the kit will be sent within 5 days of the class ending.

Finishing:

  1. For all product finishing brought to Stitched Up Needleworks, a credit card number must be provided at the time of receipt. The finishing amount will be charged to the credit card upon the return of the finished product to Stitched Up.

Return Policy:

  1. General:
    • Stitched Up Needleworks makes every effort to fulfill your order correctly and promptly. If there is an error, we will provide a return label for you to return the product, and the correct product will be sent to you.
  2. Product Inspection:
    • Upon receipt of your order, please inspect all products for correctness, damage, and defects. In the event you encounter a problem, please contact Stitched Up Needleworks by email (info@stitchedupnneedleworks.com) within 10 days of receiving your order. We will respond within 2 business days to discuss the issue and find a resolution.

Refunds:

If Stitched Up Needleworks has verified by email that a product may be returned due to an incorrect product sent, damage, or defect, a refund to the original payment method will be processed upon receiving the returned product.

Shipping:

  1. We typically ship via UPS or USPS within the United States, using padded envelopes or boxes based on the items ordered. Please note that we cannot ship items in business envelopes.
  2. We welcome international shipments and will choose the most secure and convenient shipping method for these orders.

If you have any questions or need further clarification on any of the terms and conditions, please do not hesitate to contact Stitched Up Needleworks through email at info@stitchedupneedleworks.com or by phone at 669-258-5027.

Thank you for choosing Stitched Up Needleworks, and we look forward to serving you.