At Stitched Up Needleworks, we strive to provide you with high-quality products and services. We understand that, occasionally, you may need to return an item or seek a resolution to a specific situation. Please review our return policy carefully to ensure a smooth and transparent process:

Product inspection:

Upon receipt of your order, please inspect all products for correctness, damage and or defects. In the event a problem is found contact Stitched Up Needleworks by email ( within 10 days of receipt of order. The customer will be contacted within 2 business days to discuss the issue to resolve the situation.

Special Order Policy:

For special orders, including canvases, custom artwork, creative consultations, stitch guides, finishing, and more, please adhere to the following policy:

  • Your credit card will be charged when the order is placed.
  • Special orders are non-cancelable and non-returnable. These items are customized to your specifications, making them unique to your needs and, therefore, non-refundable.

Canvases, Kits, Books, and Special Orders:

  • Canvases, kits, books, and special orders are not returnable. These items are specially curated or created for you and, therefore, cannot be exchanged or refunded.


  • Fibers may be returned within 90 days of purchase if accompanied by a valid receipt. We will issue store credit for the returned fibers to be used on future purchases.
  • Stitched Up Needleworks will not guarantee the same dye lot on any subsequent shipment for threads. 

Finishing Policy:

To maintain efficiency and ensure the smooth processing of your finishing orders, please be aware of the following policy:

  • A credit card on file is required for all finishing orders. Your credit card will only be charged when your completed item arrives in our store.

Class Policy:

We are delighted to offer classes and lessons to enhance your skills and creativity. Please familiarize yourself with our class policy for a seamless experience:

  • Payments in full for classes are made at the time of booking. Should a client decide to cancel their participation at any time after booking the session, they will receive a 90% refund if the slot is filled by another participant within 30 days of the cancellation. If the cancellation is not filled by another participant, a store credit refund will be issued in the following amounts:

    • Within 90 days before the class - 75%
    • Within 60 days before the class - 50%
  • The client also has the option of indicating they will not be able to attend the class but would still like to receive the entire kit, a 10% store credit will be issued, and the kit will be sent within 5 days of the class ending.

We value your trust and strive to provide the best products and services to our valued customers. If you have any questions or need further assistance regarding our policies, please do not hesitate to contact our customer support team. Thank you for choosing Stitched Up Needleworks and we look forward to serving you.